Careers

As part of our continuous development and growth strategy, we are always looking for smart, energetic, goal-oriented professionals who inspire confidence and get results. If you can make a difference to our business and our clients in the positions below, we can make a difference to your career. For all positions, please send your CV and a covering letter to careers@innovate.uk.com, with the position you are applying for in the subject line.

2nd Line Service Desk Administrator

A fantastic opportunity has arisen in Innovate, working in Poole as a 2nd line analyst. The successful candidate will deliver outstanding customer service by understanding users IT and business needs and provide centralised advice and support to customers in line with contractual arrangements. We’re looking for skilled and experienced 2nd line analysts who have experience working with:

• Windows Server 2003/2008/2008 R2 (MCITP - Server Administrator preferred)
• Small Business Server 2003/2008/2011
• Application Deployment tools
• Citrix
• Active Directory administration and troubleshooting
• Network Troubleshooting
• Microsoft Exchange 2003/2007/2010
• Hyper V and VMWare

The Analyst will also have had some previous experience in providing the following:

• Provide innovative technical solutions to complex hardware/software problems
• Provide detailed and effective communication to internal team and clients
• Understand SLAs in a production environment and proactively strive to meet the commitments
• Work with event and incident management, Service Desk, and other technical teams when sensitive issues arise or a major problem is suspected
• Work directly with vendors to identify innovative solutions and actively apply those solutions for customer issues. Follow through on issues with vendors for a timely resolution.
• Providing rota based Out-Of-Hours Support for Major Incidents

Account Managers - Nationwide

We’re looking for skilled and experienced IT sales professionals. We offer a highly competitive package, including an uncapped OTE and attractive benefits to account managers who can:

• Identify and generate new prospects and convert them into key accounts
• Develop and manage key accounts to their full potential
• Continually update and develop product and market knowledge

Key qualities we look for include:

• A proven IT sales track record, ideally in high-end products and solutions
• A natural ability to build customer rapport
• Self-motivation and ambition
• The ability to manage time and workload
• The analytical skill to assimilate information quickly
• A natural business acumen
• Experience of working at senior levels within a company
• A proven ability to develop and close business opportunities

A tailored training programme will be provided to help your professional development and, with effective performance, your career opportunities will be unlimited.