Managed Services

One of the great challenges faced by businesses is how to efficiently and cost effectively build an IT  infrastructure that is flexible enough to allow the company to grow and achieve its goals, while also remaining secure, resilient and future-proof.

When this goal is achieved then the greatest challenge of all arises; ‘how do we maintain the environment and keep services continuously available to internal and external customers’. Most organisations use external partners to assist or, in some cases, entirely take over the support role. But how do you decide who to use in a market saturated with ‘me too’ service providers? At Innovate our approach is to listen to what the client says, provide advice based on our experiences and deliver what the client wants. We do not try to fit the client into our service offering; rather to tailor what we do to meet the unique needs of each business.

From a practical view, we address the real support issues:

• Hours of cover to suit your business, up to 24x7x365
• Clear escalation procedures
• Designing and meeting service level commitments
• Reducing system downtime
• Managing 3rd party support requirements
• Providing specialised skill sets
• Incident management
• Problem ownership
• Improving customer service
• Commitment to quality
• Meeting fluctuating resource requirements
• Handling multi-vendor liabilities
• Satisfying project specific requirements
• Providing cost-effective solutions